Returns & Refunds
Returns & Refunds — Elise Laurent
Risk-free elegance, always.
We want every Elise Laurent piece to feel as good as it looks. If it’s not love at first wear, you’re protected.
30-Day Risk-Free Returns
Not fully satisfied? You have 30 days from the delivery date to return your item — no questions asked.
Returned items must be:
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Unworn and unwashed
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In their original condition
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With original packaging intact
How to Request a Return
Simply email our support team at
📧 support@eliselaurent.com
Include:
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Your order number
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The item you’d like to return
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Reason for return (optional — but helps us improve)
We’ll reply within 24–48 hours with simple return instructions.
Refunds
Once your return is received and inspected, we will:
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Approve your return
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Refund your original payment method
💳 Please allow 3–7 business days for the refund to reflect, depending on your bank or payment provider.
Damaged or Wrong Items
Although rare, if you receive a defective, damaged, or incorrect item, email us within 7 days and we will replace it immediately — at no cost to you.
Non-Returnable Items
For hygiene and safety reasons, the following items are final sale:
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Gift cards
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Items marked as clearance
(Your current products are not affected unless explicitly labeled.)
Questions? We're here for you
Our team strives to make every interaction effortless. If something isn’t right, let us know — we fix things fast.